Client Overview
Helping a healthcare recruitment agency scale operations and improve recruitment efficiency A healthcare recruitment agency with a team of over 20 professionals and annual turnover exceeding £3 million was experiencing increasing operational pressure as hiring demands grew. Managing candidate sourcing, maintaining compliance standards, and ensuring faster booking turnaround times while supporting remote operations became increasingly challenging. To improve efficiency and support business growth, the agency partnered with Accrels to establish a dedicated offshore support model capable of streamlining recruitment activities and maintaining service quality.
The Challenge
1
Scaling Recruitment Efficiently
Growing recruitment demand increased pressure on productivity and operational costs.
2
Delays in Recruitment Processes
Manual workflows slowed candidate sourcing, onboarding, and placements.
3
Maintaining Quality & Compliance
Ensuring consistent training, compliance, and service standards across teams became increasingly challenging.
The Solution
Discovery-Led Process Assessment
Reviewed existing workflows, team capabilities, and operational requirements to build a scalable offshore support model.
Dedicated Recruitment Support Team
Assigned experienced recruitment professionals supported by targeted sourcing, compliance, and booking training.
Performance & Quality Management
Established KPI reviews, SLA monitoring, and quality checks to improve turnaround times and maintain service standards.
20+
Team Size
£3M+
Annual Turnover
50%
Reduction in Hiring Costs
2×
Faster Placements
Testimonials
"You have been a fantastic growth machine for my business. Will keep recommending your digital services."
"It's been a pleasure working with Accrel's team. Very efficient and knowledgeable team."
"Thanks for your support and assistance in guiding me through XERO software."
